FAQs
Q: What is your return policy?
A: We offer a 30-day money-back guarantee on all products. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order to initiate a return and receive a full refund.
Q: Do you offer wholesale pricing?
A: Yes! We provide wholesale pricing for businesses purchasing in bulk. For more details, please contact us at skinzabeauty@gmail.com.
Q: How can I contact customer service?
A: You can reach our customer service team via email or phone. We’re available Monday to Friday, 9 AM – 5 PM to assist you with any questions.
Q: I haven’t received a dispatch or confirmation email. What should I do?
A: Our system sends an automated dispatch confirmation email to your registered email address once your order is shipped. Please check all folders, including spam or junk, as the email comes from a noreply address.
Q: Can I collect my order from a local store?
A: Yes, we offer a Reserve & Collect option at checkout. However, this service is only available if the item is in stock at your chosen local store.
Q: Can you confirm receipt of my return?
A: Returns are typically processed within 5–7 business days of receipt. You’ll receive an email confirmation once your return is completed. We recommend keeping your shipping reference or tracking number to monitor your return and confirm delivery.
Q: How long does it take to receive a refund?
A: After we receive and inspect your return, an automated refund is initiated. The refund is then processed by our accounts team to your original payment method. This process usually takes 5–7 business days. To avoid delays, please include your original invoice when sending the item back.